“We try and strategically place items based around what our major clients are likely to need. The response we get from clients is they appreciate the research we’ve done into ensuring the right components are stocked and easily accessible from locations near them.”
Reducing downtime for clients is something PJL particularly prides itself on.
“We had a client recently that had a machine down with a rear axle group failure, and we were the only suppliers that had a rear axle group available,” Chris said.
“We shipped it the same day and sent some field service guys down on the same day to help install the axle group. The client’s downtime could have been weeks, but it was actually only a couple of days, by the time we got the component there and helped with the installation.”
PJL’s service exchange component inventory is constantly growing, and the team prides itself on being available 24/7 to ensure clients can obtain the component they need in the shortest possible timeframes.